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Since 1990, we have designed and operated energy-related information and technical assistance clearinghouses for the Bonneville Power Administration, Western Area Power Administration, U.S. Department of Energy, and various state and regional organizations. Leveraging the depth and breadth of the entire WSU Energy Program staff, we provide objective and timely energy information and assistance through customer service centers, websites and online tools.

Our staff members are friendly and knowledgeable, ready to help customers resolve specific issues to achieve energy and cost savings. Our customers include:

  • State and local governments
  • Tribes
  • Large and small businesses
  • Energy-intensive manufacturing plants
  • Federal agencies and facilities
  • Professional and trade associations
  • Schools and universities
  • Congress
  • Citizens, consumers and homeowners

Customer Service Centers

Code Hotline for Washington State

Contact us with your questions about residential sections of the Washington State Energy Code. Send an email or call 360-956-2042.

Energy Experts

We provide technical assistance to utility staff and commercial and industrial customers of the Western Area Power Administration in 15 Western states. Call Energy Experts at 800-769-3756 or visit

WSU Energy Library

Our energy librarians answer questions about residential energy efficiency from anyone living in Washington state. Check out additional services (including energy policy information and support) at the Energy Library webpage, or contact the library at 360-956-2076 or by email.

Online Resources

Visit for timely and objective information. We manage this online resource that includes calculators, a national energy events calendar, an energy jobs database, and the energy solutions database with links to thousands of useful resources. 

CHP Technical Assistance Partnership Northwest

This five-state center – headquartered at the WSU Energy Program – supports flexible-fuel projects using combined heat and power. Check out the resources at CHP Technical Assistance Partnership Northwest.

Pacific Region Bioenergy Partnership

We lead this six-state program that encourages development and use of bioenergy technologies (biopower, biofuels and bioproducts) that are technically feasible and cost effective. The Pacific Region Bioenergy Partnership website has factsheets, reports and more.

RCM Exchange

The Guide to Success for Resource Conservation Managers provides tools, resources, forms and examples of program material for RCMs to replicate.

Past Projects

U.S. Department of Energy Recovery Act Clearinghouse

We provided advanced program support and information about activities funded by the U.S. Department of Energy's American Recovery and Reinvestment Act (ARRA) in all 50 states and U.S. territories. Visit the ARRA website, or call 888-363-7289.

U.S Department of Energy EERE Information Center

From 2004 until 2012, our staff answered questions from across the country about the U.S. Department of Energy's Energy Efficiency and Renewable Energy (EERE) products, services and technologies.

Microsoft® Hohm™

During 2010 and 2011, we provided content for the interactive website Microsoft® Hohm™, "Bringing people together to save energy and money."

Pacific Northwest Extension Energy Initiative

This 2009 regional pilot project was part of a national effort employing state university and college extension agents as delivery tools for the U.S. Department of Energy's Office of Energy Efficiency and Renewable Energy. For additional information, visit Pacific Northwest Extension Energy Initiative.

Electric Ideas/EnergyIdeas Clearinghouse

In 1989, the Bonneville Power Administration contracted with the WSU Energy Program to deliver technical assistance to commercial and industrial customers in the four Northwest states. The program continued to 2008 with funding from the Northwest Energy Efficiency Alliance. We responded to 18,000 questions, produced a content-rich website and published 20 factsheets and 18 Product and Technology Reviews.

Northwest Building Efficiency Center

The U.S. Department of Energy sponsored this information center for building professionals in Alaska, Idaho, Oregon, Montana and Washington. The WSU Energy Program coordinated the project from 2007-2009 to transfer program best practices and knowledge via phone, web, training and publications.