Utility Dive, Oct. 5, 2016, by Robert Walton.
http://www.utilitydive.com/news/for-utilities-hoping-to-unlock-smart-grid-opportunities-data-is-the-key/427604/

"Having a smart meter installed doesn't mean an electric customer is interested in, or aware of, clean energy products and services. Conversely, new research shows plenty of consumers without advanced metering infrastructure (AMI) want a smart thermostat, time-varying electric rate or other new offering from their utility. How can utilities bridge that gap and connect these customers to smart grid opportunities? "