Building Operating Management, June 2014, by Jenny Carney and Trista Little.
http://www.facilitiesnet.com/green/article/Occupant-Engagement-Proper-Operation-Help-Meet-Sustainable-Operations-Goals--15010?source=part

"Whether you're going for full-scale LEED certification or simply instituting a more advanced recycling program, ensuring proper operation and encouraging occupant engagement can help you meet your sustainable operations goals."