Bonneville Power Administration and LIEE Workgroup, Nov. 2016.
https://www.bpa.gov/EE/Policy/Documents/Second%20Edition%20Quick%20Start%20Guide%20with%20Appendices.pdf

"This document is intended to help participants learn the history, background, and procedures for serving low-income customers. This Quick Start Guide was developed using information that has been gathered and shared in the LIEE Workgroup meetings with additional components deemed necessary to "stitch together" the information in a comprehensive manner."